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Refund Policy

Last updated: April 20, 2026

1. Service and Payment Model

Matcha Alert Club offers:

  • Free Tier: Basic features at no cost
  • Premium Tier: One-time payment for lifetime access to premium features

This Refund Policy applies to all premium tier purchases.

2. 3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee from the date of purchase. If you are not satisfied with the Service for any reason within this period, you can request a full refund, no questions asked.

2.1 How to Request a Refund

To request a refund within the guarantee period:

  1. Email us at legal@matchaalertclub.com with the subject line "Refund Request"
  2. Include your account email address and reason for the refund (optional but helpful for improving our service)
  3. We will process your request within 5 business days
  4. The refund will appear on your original payment method within 5-10 business days

2.2 EU Consumer Rights Directive

For customers in the European Union: Under the EU Consumer Rights Directive (Directive 2011/83/EU), you have a 14-day cooling-off period from the date of purchase during which you can cancel your order for any reason and receive a full refund.

Important Exception: If you immediately activate and use the Service (e.g., create alerts, receive notifications), you may waive your right to the 14-day cooling-off period for services that have begun performance. We will ask for your explicit consent before providing immediate access.

3. After the 3-Day Refund Window

After the 3-day money-back guarantee period expires, payments are generally non-refundable. However, we may grant refunds at our discretion in the following exceptional circumstances:

3.1 Billing Errors

If you were charged in error (e.g., duplicate charges, incorrect amount, unauthorized charges), we will issue a full refund immediately upon verification. Please contact us as soon as you notice the error.

3.2 Extended Service Outage

If the Service is completely unavailable for more than 30 consecutive days due to technical failures on our part (excluding planned maintenance, third-party outages, or force majeure events), you may request a refund by contacting us.

3.3 Violation of Terms

If your account is terminated for violating our Terms of Service, you are not eligible for a refund.

4. No Partial Refunds

We do not offer partial refunds if:

  • You stop using the Service voluntarily after the 3-day window
  • You change your mind after the 3-day refund window expires
  • You no longer want to receive alerts
  • Products you track are frequently out of stock (this is not within our control)

The premium tier grants lifetime access for as long as the Service operates, not for any specific time period. The 3-day refund window is your opportunity to evaluate the Service.

5. Refund Processing Time

Once your refund request is approved:

  • We will initiate the refund within 5 business days
  • The refund will be credited to your original payment method (credit card, PayPal, etc.)
  • It may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider

If you do not see the refund after 15 business days, please contact your bank or payment provider, as processing times vary.

6. Account Status After Refund

If you receive a refund:

  • Your premium access (if applicable) will be immediately revoked
  • Your account will revert to the free tier (if we offer one) or be permanently closed
  • All alerts, watchlist items, and preferences will be preserved if you remain on the free tier, or deleted if your account is closed

You are welcome to re-subscribe at any time if you change your mind.

7. Chargebacks and Payment Disputes

Important: If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, the following will occur:

  • Your account will be immediately suspended pending investigation
  • We may dispute the chargeback if we believe it is fraudulent or unjustified
  • If the chargeback is found to be fraudulent, we reserve the right to take legal action and ban your account permanently

We encourage you to contact us first at legal@matchaalertclub.com so we can resolve the issue quickly and amicably. Most disputes can be resolved within 1-2 business days.

8. Taxes and Fees

Refunds will be issued for the amount you paid, minus any non-refundable taxes or processing fees charged by third-party payment processors (e.g., Stripe, PayPal). These fees are typically 2-3% of the transaction amount.

If you paid in a foreign currency, refunds will be processed in the same currency. Exchange rate fluctuations may result in a slightly different amount being refunded compared to what you originally paid.

9. Exceptions and Force Majeure

We are not liable for service disruptions or failures caused by events beyond our reasonable control, including:

  • Natural disasters (earthquakes, floods, fires)
  • Acts of war, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Internet service provider failures or DNS outages
  • Third-party website changes (e.g., retailers blocking our monitoring tools)

In such cases, refunds will be evaluated on a case-by-case basis at our discretion.

10. Contact for Refund Requests

To request a refund or ask questions about this policy, please contact:

  • Email: legal@matchaalertclub.com
  • Subject Line: "Refund Request"
  • Include: Your account email address and payment transaction ID (if available)

We aim to respond to all refund requests within 1-2 business days.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes, we will notify users via email and update the "Last Updated" date at the top of this page.

Changes to the Refund Policy do not apply retroactively to purchases made before the effective date of the change.